Scheduled Bulk Custodian Import Fails with error "Invalid script path" after upgrade.

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Article ID: 100053724

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Updated On:

Description

Error Message

From Job Log Report:
08/11/2022 15:13:00 Running the bulk load import job...
08/11/2022 15:13:00 Executing script file: D:\customerScript\BulkImport\download_contacts.pl
08/11/2022 15:13:00 Invalid script path. Script file must be placed in \\localhost\D$\customerScript\bulkImport\

 

Cause

Note:  If eDP is installed on a different drive letter then change D: and D$ below to appropriate drive letter.

  1. Must use UNC path in version 10.x and newer.  Therefore, the older local path must be changed to UNC path.
  2. Script file must be located locally on the same appliance that will execute the script in the D:\customerScript\BulkImport\ folder.

  3. The path is case sensitive and must start with exactly \\localhost\D$\customerScript\bulkImport\
    Note:  The first part of the hardcoded path is localhost for security reasons to prevent accidental execution of harmful external code.

Resolution

Note:  If eDP is installed on a different drive letter then change D: and D$ below to appropriate drive letter.

  1. Copy the script to be executed to the eDP server in folder D:\customerScript\BulkImport\
    For example D:\customerScript\BulkImport\download_contacts.pl

  2. Go to eDP Gui, select System -> Schedules
  3. Modify the Bulk Custodian Import job that is failing.
  4. Remove the path for Import Script File box at bottom.
  5. Select Browse.
  6. Select the "..." button
  7. Expand the bulkImport folder
  8. Select the script file name to highlight it
  9. Press the Ok button.
  10. Press the OK button
  11. Press the Save button.  NOTE:  There may be a need to change the date/time to execute to a future date/time in order to save.

Issue/Introduction

After upgrading eDP software to version 10.0 or newer the scheduled Bulk Custodian Import fails. The status of the job states "Failed: Check status log for details." The report says "Invalid script path".

Additional Information

JIRA: CFT-4832