Items may not get indexed after archiving at an index volume level in Enterprise Vault 14.3

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Article ID: 100053926

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Updated On:

Description

Error Message

N/A

Workaround:

There are two ways to deal with this issue:

  1. Restarting the storage service can clear the backlog.
  2. Subsequent archiving will kick start indexing to start from the missing items and clear the backlog.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Cause

The cause of this issue is due to a race condition and is most likely to occur when coupled with cloud partitions.

Issue/Introduction

Occasionally, items may not get indexed after archiving at an index volume level and also escape from periodic background scans for pending items by the Indexing service.

Additional Information

JIRA: EV-4908