Custodian Manager synchronization fails with Error Event ID 434 referencing 'Incorrect syntax near '*''
Article ID: 100054323
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Accelerator AD Synchronizer
Event ID: 434
Task Category: None
Level: Error
Keywords: Classic
Description:
APP AT - Customer ID: X - Error updating directory synchronization information. System.Data.SqlClient.SqlException (0x80131904): Incorrect syntax near '*'.
at Symantec.EnterpriseVault.DatabaseAccess.EVSqlBase.Do[T](Func`1 action)
at Symantec.EnterpriseVault.DatabaseAccess.EVSqlDataAdapter.Update(DataRow[] dataRows)
at KVS.Accelerator.Common.DirectorySynchronisation.UpdateDS(DirectorySynchronisationDS ds)
ClientConnectionId:1234ABCD-12AB-34CD-56EF-123456ABCDEF
Error Number:102,State:1,Class:15
V-437-434
Log Name: Veritas Enterprise Vault
Source: Accelerator AD Synchronizer
Event ID: 434
Task Category: None
Level: Error
Keywords: Classic
Description:
APP AT - Customer ID: X - Error updating directory synchronization information. System.Data.SqlClient.SqlException (0x80131904): Incorrect syntax near '*'.
at Symantec.EnterpriseVault.DatabaseAccess.EVSqlBase.Do[T](Func`1 action)
at Symantec.EnterpriseVault.DatabaseAccess.EVSqlDataAdapter.Update(DataRow[] dataRows)
at KVS.Accelerator.Common.DirectorySynchronisation.UpdateUSNParameters(Boolean IsDirSync, tblDirectorySynchronisationRow[] DirectorySyncRow, tblDirectorySynchronisationTargetRow[] DirectorySyncTargetRow)
ClientConnectionId:1234ABCD-12AB-34CD-56EF-123456ABCDEF
Error Number:102,State:1,Class:15
V-437-434
Cause
The issue is caused by incorrect processing of certain parameters used in the synchronization when those parameters exceed a numerical value having more than 10 characters.
Resolution
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Sales representative or the Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
This issue is fixed in the following release(s), available in the Download Center :
- Enterprise Vault 14.3.1
Issue/Introduction
Attempting to run Custodian Synchronization in Enterprise Vault (EV) Discovery Accelerator (DA) Custodian Manager fails for all Custodians and logs Error Event ID 434 in the EV Event Logs on the DA server. No information for existing Custodians is updated.
Additional Information
JIRA: CFT-5033 JIRA: CFT-5095 SW Download: UPD671016
