Mailboxes migrated to Office 365 may be picked up for processing by EVPM script when using LDAP query, causing processing to hang.
Article ID: 100054433
Updated On:
Description
Error Message
N/A
Cause
EVPM only supports on-premises mailboxes. Attempting to processes cloud mailboxes may cause a hang.
Resolution
Update the LDAP query to exclude cloud-migrated mailboxes. Exclude mailboxes having any value for the property msExchRemoteRecipientType.
For example, if the existing LDAP query is:
LDAPquery = (memberof=CN=EVPMTest,CN=Users,DC=inception,DC=lab,DC=veritas,DC=com)
it can be changed to:
LDAPquery = (&(memberof=CN=EVPMTest,CN=Users,DC=inception,DC=lab,DC=veritas,DC=com)(!(msExchRemoteRecipientType=*)))
Issue/Introduction
When using an EVPM (Enterprise Vault Policy Manager) script that targets mailboxes based on LDAP query, O365-migrated mailboxes can be returned, causing processing to hang.
Additional Information
JIRA: CFT-4425
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