Error "No Encoding Detected" when trying to import a Load File Source

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Article ID: 100054494

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Updated On:

Description

Error Message

From the eDP Clearwell Console:

From eDP Clearwell Server logs:
2022-11-29 17:56:40,532 ERROR [linguistics.basis.BasisContextFactory] (main:[]) [#390002] Basis error: Environment: Error processing license file: D:/basis-7.17.1/rlp/rlp/licenses/rlp-license.xml
2022-11-29 17:56:40,532 ERROR [linguistics.basis.BasisContextFactory] (main:[]) [#390002] Basis error: Environment: Bad date in key for Arabic; expired Fri Nov 25 00:00:00 2022.
2022-11-29 17:56:40,532 ERROR [linguistics.basis.BasisContextFactory] (main:[]) [#390002] Basis error: Environment: Error parsing configuration file D:\basis-7.17.1\rlp\etc\rlp-environment.xml
2022-11-29 17:56:41,032 INFO  [encoding.oop.EncodingDetectorProxy] (running-thpool(OOPEncodingDetector).0.395064:[]) stderr: com.basistech.rlp.RLPException: RLPEnvironment initialization error. (Error code: LICENSE_EXPIRED)
at com.basistech.rlp.RLPEnvironment.initialize(RLPEnvironment.java:123)
at com.teneo.esa.linguistics.basis.BasisContextFactory.getEnv(BasisContextFactory.java:134)
at com.teneo.esa.linguistics.basis.BasisContextFactory.createContext(BasisContextFactory.java:224)
at com.teneo.esa.encoding.BasisEncodingDetector.detectEncoding(BasisEncodingDetector.java:82)
at com.teneo.esa.encoding.BasisEncodingDetector.detectEncoding(BasisEncodingDetector.java:75)
at com.teneo.esa.encoding.CompositeDetector.detectEncoding(CompositeDetector.java:75)
at com.teneo.esa.encoding.oop.EncodingDetectorMain.processReq(EncodingDetectorMain.java:105)
at com.teneo.esa.encoding.oop.EncodingDetectorMain.serviceLoop(EncodingDetectorMain.java:92)
at com.teneo.esa.encoding.oop.EncodingDetectorMain.main(EncodingDetectorMain.java:66)
Exception in thread "main" com.teneo.esa.linguistics.LanguageProcessingError: [#390000] Language processing error: while initializing Basis environment
at com.teneo.esa.linguistics.basis.BasisMapper.mapException(BasisMapper.java:473)
at com.teneo.esa.linguistics.basis.BasisContextFactory.getEnv(BasisContextFactory.java:138)
at com.teneo.esa.linguistics.basis.BasisContextFactory.createContext(BasisContextFactory.java:224)
at com.teneo.esa.encoding.BasisEncodingDetector.detectEncoding(BasisEncodingDetector.java:82)
at com.teneo.esa.encoding.BasisEncodingDetector.detectEncoding(BasisEncodingDetector.java:75)
at com.teneo.esa.encoding.CompositeDetector.detectEncoding(CompositeDetector.java:75)
at com.teneo.esa.encoding.oop.EncodingDetectorMain.processReq(EncodingDetectorMain.java:105)
at com.teneo.esa.encoding.oop.EncodingDetectorMain.serviceLoop(EncodingDetectorMain.java:92)
at com.teneo.esa.encoding.oop.EncodingDetectorMain.main(EncodingDetectorMain.java:66)
Caused by: com.basistech.rlp.RLPException: RLPEnvironment initialization error. (Error code: LICENSE_EXPIRED)
at com.basistech.rlp.RLPEnvironment.initialize(RLPEnvironment.java:123)
at com.teneo.esa.linguistics.basis.BasisContextFactory.getEnv(BasisContextFactory.java:134)

Cause

The issue occurs as the Basis license expired on November 25, 2022.  This was previously reported with different symptoms as it pertains to different areas of the product. 

Resolution

Please go to the following article for solution to install the license:
https://www.veritas.com/content/support/en_US/article.100054466.html

Issue/Introduction

When trying to do a Load File Import (LFI) using the Add Load File Source feature under Sources & Pre-Processing tab, the File Encoding displays "No Encoding Detected" error.
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