Windows Firewall configuration causes "Exception: No such interface supported" error
Article ID: 100054511
Updated On:
Description
Error Message
The FSA task report file will show the following error.
*** Error *** - Error making file: \\?\UNC\TestFileServer.EV.LOCAL\Shared\NewFile.TXT a placeholder file. No such interface supported
The Security log on the file server will show 5152 or 5157 events similar to below:
Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Event ID: 5152
Task Category: Filtering Platform Packet Drop
Level: Information
Keywords: Audit Failure
Computer: TestFileServer.EV.LOCAL
Description:
The Windows Filtering Platform has blocked a packet.
Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Event ID: 5157
Task Category: Filtering Platform Connection
Level: Information
Keywords: Audit Failure
Computer: TestFileServer.EV.LOCAL
Description:
The Windows Filtering Platform has blocked a connection.
Application Information:
Process ID: 3526
Application Name: \device\harddiskvolume4\program files (x86)\enterprise vault\evplaceholderservice.exe
Cause
The issue occurs when the Windows Firewall does not allow the connection to EvPlacholderService.exe to create the placeholder files.
Resolution
To address the issue, allow the communication for EvPlaceholderService.exe within the firewall configuration so that placeholder files can be created properly.
Issue/Introduction
