Processing appears successful, but all documents appear in 'Unable to process' report
Article ID: 100054543
Updated On:
Description
Error Message
<< Case Indexer log >>
WARN [STDERR] ([TimedExecutor] pool-5-thread-3:[]) com.basistech.rlp.RLPException: RLPEnvironment initialization error. (Error code: LICENSE_EXPIRED)
Cause
The Basis language processing sub-component license has expired.
Resolution
Please contact Veritas Technical Support to resolve this issue.
NOTE: The already processed data cannot be 'fixed'.
The data must be processed as a new data source after applying the new license, to be indexed
Issue/Introduction
After processing completes, the documents cannot be viewed in the case. The Processing Status > Processing Statistics page, shows that al items are on the 'Documents unable to process (errors):' row. (See Image below)
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