Non-Breaking Space Character within Case Name can Break eDP Case Searches

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Article ID: 100054934

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Description

Error Message

There are no error messages. Here is image from Veritas lab showing two cases. In between the "FF" and "Test" for one of the cases is a Non-Breaking Space character, and for the other there is a space in between.

and if type "FF " in the search bar the case with the Non-Breaking Space character will disappear as such:

Cause

Special character (Non-Breaking Space) within the case name.

Resolution

The current work around for this issue requires database changes. Therefore, it's recommended to backup the system or use Clearwell Utility Option 1 to perform a node backup and then create a new Veritas Support Case referencing this technote for solution.

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

Issue/Introduction

When creating a case in eDP and copying/pasting a Case Name from a document that allows special characters, it is possible these special characters will be saved in the name. Issue reported was related to copying from Microsoft Office Excel Spreadsheet where the name had a Non-Breaking space character in it. The special character appears to be a regular space. When specifying a space in the search the case will not show being the actual character is not a space character.

Additional Information

JIRA: CFT-5232

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