OST streamer may crash while reading or writing data on S3 secondary storage by many concurrent threads.
Article ID: 100054955
Updated On:
Description
Error Message
There are several variations that may be seen. One:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Description:
Faulting application name: DllHost.exe, version: 10.0.17763.1, time stamp: 0x5d3b6f40
Faulting module name: ntdll.dll, version: 10.0.17763.3532, time stamp: 0xbe72b56e
Exception code: 0xc0000374
Fault offset: 0x00000000000fc1b9
Faulting process id: 0x3d48
Faulting application start time: 0x01d90e22c3c0c08f
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 25e4bc44-6231-49a5-b0dc-44e8f1cd34eb
Faulting package full name:
Faulting package-relative application ID:
OR
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Description:
Faulting application name: DllHost.exe, version: 10.0.17763.1, time stamp: 0x5d3b6f40
Faulting module name: AmazonPlugin.dll, version: 14.3.0.1047, time stamp: 0x62a8792d
Exception code: 0xc0000005
Fault offset: 0x000000000000dc2a
Faulting process id: 0x53b8
Faulting application start time: 0x01d90e26abe0374b
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Program Files (x86)\Enterprise Vault\OST\x64\AmazonPlugin.dll
Report Id: 1b7cdae7-e79c-4c4b-9dd8-f6d74d15e9de
Faulting package full name:
Faulting package-relative application ID:
Cause
Defect.
Resolution
This issue is resolved in 14.3.2 & later versions. Go to the Download Center and upgrade.
Issue/Introduction
The Enterprise Vault (EV) OST Streamer component may crash while reading or writing data on secondary S3-compatible storage by many concurrent threads. This can cause an interruption in service until the storage service is restarted. There can be different errors in the EV event log depending on which components are active at the time. If this issue is encountered, the Windows application log will show one or more Event ID 1000 from Windows Error Reporting involving the DLLHost.exe process.
Additional Information
JIRA: CFT-5099
