Deleting tags in a Case Template results in "Error: Cross-site Scripting Detected"

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Article ID: 100055152

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Updated On:

Description

Error Message

UI Error:  Cross-Site Scripting Detected

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ERROR [ui.servlet.XSSFilter] (https-jsse-nio2-443-exec-17-superuser:[]) CaseName:[10.2 Test 2]  UserName:[superuser-1026451587] [#60016] XSS Content Detected in request parameter: success containing string:      

                          

Cause

Under investigation.

Resolution

  1. Using the Property Browser under System > Support Features  (Link)
  2. Edit the following property and value on each node of the cluster:
    Property:  esa.xss.filter.enabled
    Value:   false         (default – true)

      3.   Restart eDP services, using CW Utility options 3 & 4.

 

Issue/Introduction

When a user attempts to delete any tags in a Case Template they receive an error and are unable to remove the tags. It's been identified that this issue affects eDP v10.2 and above.

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