Edit Production Folder settings - unable to use the numeric keypad in certain fields.

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Article ID: 100055217

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Updated On:

Description

Tags: numbers pad, numpad

 

Affected Fields:

Numbering tab: 'Starting number' field.

 

Imaging tab:  'Maximum Time Per Item' , Page Count 'Pages' , File Size 'MB' fields.


 

 

Error Message

No Error Message

Cause

Currently Under Investigation

Resolution

Note:  As a workaround the fields will accept input from the top row of numbers keys on a standard keyboard.

 

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Issue/Introduction

A behavior is observed in eDP v10.2.x wherein while creating or editing a Production Folder settings, certain fields will not accept input from the numeric keypad on the user's keyboard. The fields will accept input from the top row numbers on a standard keyboard.
Tags: numbers pad, numpad
Affected Fields: Numbering tab: 'Starting number' field.

Imaging tab: 'Maximum Time Per Item' , Page Count 'Pages' , File Size 'MB' fields.


Additional Information

JIRA: CFT-5285
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