Enterprise Vault is not processing any items from the Storage Queue when .NET Server Manager component isn't registered

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Article ID: 100055400

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Updated On:

Description

Error Message

No error message is observed in event viewer.

Dtrace for the StorageServer during its startup contains:

(StorageServer)    <7204>    EV:H    The Enterprise Vault .NET Server Manager component isn't registered.|(HKEY_CLASSES_ROOT\KVS.EnterpriseVault.SystemServerManager)

Cause

The HKEY_CLASSES_ROOT\KVS.EnterpriseVault.SystemServerManager registry is missing from the EV server.

Resolution

The .NET component can be registered by following these steps:

1. Stop the Enterprise Vault Services on the affected server.

2. Open a CMD with administrator privileges. 

3. Run the following command - "C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm.exe" /tlb /codebase /verbose "C:\Program Files (x86)\Enterprise Vault\KVS.EnterpriseVault.ServerManager.dll"

4. Start the Enterprise Vault Services

Issue/Introduction

Items from Storage Queue are not written to Vault Store partition causing its threshold to be reached.
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