Redacted documents fail to produce. Error: Unrecognized field "xxxxx"
Article ID: 100055517
Updated On:
Description
Error Message
Source: Production view in case Analysis & Review
"Error preparing document for display"
Source: PrizmDoc@49146.log located in \CW\v10x\logs\component-logs\PrizmDoc on the case home.
ERROR [processpool.prizmdoc.PrizmDocExportConvertCallable] (PrizmDocOTHERS-0.7.68.23188:BODY::[]) 9834004 PrizmDoc Server item export error: 9834004 PrizmDoc Server item export error: Unrecognized field "bookmarks"
Source: Recoverable_URN.xml file in the export destination.
41057 Content processor error - com.teneo.esa.imaging.provider.prizmdoc.exception.PDServerItemExportException: 9834004 PrizmDoc Server item export error: Unrecognized field "bookmarks"
Cause
A PrizmDoc Server version was installed that is not fully compatible with the PrizmDoc Java components in the current version of eDiscovery Platform.
Resolution
Upgrade to eDiscovery Platform v10.2.2 or higher.
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
Affected versions: eDiscovery Platform v10.0.x, 10.1.x
Issue/Introduction
Additional Information
