Employee Synchronization fails with error stating user may have been deleted 0x80072116

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Article ID: 100055535

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Updated On:

Description

Error Message

Could not find , the user may have been deleted. Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

 

Cause

The issue is caused when a user who was listed as an Employee in CA leaves the company, their Active Directory (AD) account is deleted, and the user then rejoins the company with a new AD account having the same username as their previous deleted AD account. This new AD account will have a different AD security identifier (SID). As the user's previous Employee information, including the username and SID, is present in CA, the Employee Synchronization process tries to synchronize the username and AD SID, but fails to do so as the AD SID is different.

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Resolution

The fix for this issue will require the CA Customer database to be updated with the user's new information. In preparation for the update, please backup the CA Customer database. Then contact Technical Support for assistance with this issue.

 

Issue/Introduction

Enterprise Vault (EV) Compliance Accelerator (CA) Employee synchronization fails with the error listed below for one or more Employees.
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