Enterprise Vault Admin console(VAC) fails to open while connecting to a remote Enterprise Vault (EV) directory service.
Article ID: 100055565
Updated On:
Description
Error Message
Could not connect to the Enterprise Vault Directory on 'TESTEV01'
Check that 'TESTEV01' is available on the network and that the Enterprise Vault Directory Service is running
Snippets from dtrace on 'mmc' process:
439 20:32:01.660 [16732] (mmc) <14236> EV:L {CBaseDirectoryServiceWrapper::CreateDirectoryService} Directory Name [TESTEV01], Try Local Service [False]
440 20:32:01.894 [16732] (mmc) <14236> EV:L {VaultCreateTrustedInstanceRequest::CreateTrustedRemoteInstance} Connected to 'TESTEV01'. Authorization service [Kerberos] Server Principal Name [dcom/TESTEV01.domain.com]
441 20:32:01.894 [16732] (mmc) <14236> EV:L {VaultCreateInstanceRequest::CreateInstance} CLSID [{F4D3EB5B-C7C5-11D1-90DB-0000F879BE6A} (EnterpriseVault.DirectoryService.1)] Server Name [TESTEV 01] Used Server Name [TESTEV01] Num of attempts [1] Total elapsed [0.236s] Result [Success (0)]
442 20:32:02.519 [16732] (mmc) <14236> EV~W Event ID: 8229 DirectoryService: Invoke (GetIDsOfNames) maximum number of tries exceeded: : 3 |
443 20:32:02.519 [16732] (mmc) <14236> EV:H {CBaseDirectoryServiceWrapper::Invoke} HRXEX fn trace : Error [0x800706ba], [d:\builds\13_\ev\v-prod-s\sources\source\directory\directoryconnection\directoryservicewrapper.cpp, lines {366,371,414}, built Dec 1 14:02:18 2021].
Error code 0x800706BA indicates that the remote procedure call (RPC) server is unavailable.
Cause
This could happen due to a missing firewall rule or network firewall rules blocking RPC communication between the servers.
Resolution
Ensure the RPC channel is open between the two machines i.e., Machine running the VAC and EV server hosting the directory service.
Issue/Introduction
