Error Message

Server Log:

2023-03-22 20:40:33,845 ERROR [handler.redirection.RedirectionHandler] (https-jsse-nio2-443-exec-5-superuser:[]) CaseName:[] UserName:[superuser-202898951] [71001] Error while getting redirection information:
2023-03-22 20:40:33,846 WARN [struts.action.GoToUserHomeAction] (https-jsse-nio2-443-exec-5-superuser:[]) Exception occured com.teneo.esa.webservice.rest.exception.EsaResourceInternalServerException: [71001] Internal server error.
at com.teneo.esa.webservice.rest.handler.redirection.RedirectionHandler.getRedirectNode(RedirectionHandler.java:145) ~[testclasses/:?]
at com.teneo.esa.ui.struts.action.GoToUserHomeAction.execute(GoToUserHomeAction.java:243) [testclasses/:?]
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431) [struts-1.2.10-cw.jar:?]
at com.teneo.esa.ui.struts.security.SecurityRequestProcessor.processActionPerform(SecurityRequestProcessor.java:512) [testclasses/:?]
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:237) [struts-1.2.10-cw.jar:?] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1202) [struts-1.2.10-cw.jar:?]
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:412) [struts-1.2.10-cw.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:655) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) [servlet-api.jar:?]

Expired server certificates prevents redirecting to the case home server and causes the login to fail back to the login page.  A couple conditions are part of the equation:

• The eDP User has enabled Resume Search State for next login to return to their last search state.. 
• The server certificate for the case home server has expired. 

User then tries to login to the cluster master server.  eDiscovery detects there was Resume Search State on the case home server and tries to redirect over to that server and fails due to expired certificate on the case home server causing the cluster master to fail back to the login page.  At this point the user cannot login to eDiscovery.

Get a new server certificate that is not expired for the case home server, import into server.keystore, copy the server.keystore to \Vxxx\config\templates\tomcat folder and then run Clearwell Utility Option 7.  Also, see additional information pertaining to this issue in the articles linked at the end of this document.

How to install or renew an SSL Certificate in the eDiscovery Platform:  https://www.veritas.com/support/en_US/article.100038277 

An eDiscovery Platform user logs into an eDP distributed architecture, it displays a blank page:   https://www.veritas.com/content/support/en_US/article.100073511