Enterprise Vault (EV) Exchange Archiving Tasks fail to start due to error 0x80040605
Article ID: 100055838
Updated On:
Description
Error Message
Event Viewer shows the following:
Event ID: 3460
The Task 'Exchange Mailbox Archiving Task for EX01' failed to log on to Exchange server 'EX01' using mailbox 'SMTP:svc-ev@domain.com'. Check that the mailbox has not been hidden, that the server is running and that the vault service account has sufficient permissions on the server.
Enterprise Vault used the following settings for the Outlook Anywhere connection to Exchange 2013 or later:
Proxy server: 'webmail.domain.com'
Requires SSL: 'True'
Certificate principal: 'msstd:webmail.domain.com'
V-437-3460
Event ID: 2256 The Archiving Task 'Exchange Mailbox Archiving Task for EX01' could not be started due to startup errors. |
V-437-2256
And Dtrace on ArchiveTask.exe process shows the following:
(ArchiveTask) <209144> EV:L {EVMAPIProfileNameFromPoolInternal::~EVMAPIProfileNameFromPoolInternal:#351} Profile name now free to use: [EV_00000000]
(ArchiveTask) <209144> EV:H {CMailboxHelper::CreateProfileAndSessionEx} (Exit) Status: [<0x80040605>]
(ArchiveTask) <209144> EV:M {CMailboxHelper::CreateProfileAndSessionAndOpenMailbox:#1227} Failed to create profile and session for server EX01
(ArchiveTask) <209144> EV:M {CMailboxHelper::CreateProfileAndSessionAndOpenMailbox:#1228} Error being returned : 0x80040605
Cause
Outlook on the EV Server failed to create a MAPI profile during start up due to a possible profile corruption. The hexcode 0x80040605 indicates corrupt system files.
Resolution
Option 1 :
Reboot the EV Server.
Option 2:
Restart all EV Services.
Issue/Introduction
