Error Message

Job Log:
Job ID:    1.5.3.4294967343
Appliance:    edp-app3.edp.lab
03/14/2023 07:51:56   Starting case restore: 0.2.1.2/0.6.2509.218024109/ABC - ABCD Email/All Cases v.10.0.2
03/14/2023 07:51:56   Restore case -- checking backup directory All Cases v.10.0.2
03/14/2023 07:51:56   Case backup validation succeeded for: All Cases v.10.0.2
03/14/2023 07:51:56   ABR: No audio data to restore: All Cases v.10.0.2
03/14/2023 07:51:57   Restore data stores -- identifying target data stores All Cases v.10.0.2
03/14/2023 07:51:57   Restore data stores -- acquiring locks All Cases v.10.0.2
03/14/2023 07:51:57   Restore: enumerating data stores
03/14/2023 07:51:57   Restoring data store from backup directory "_lds_case_a52c0h2y19" within backup "All Cases v.10.0.2"
03/14/2023 07:51:57   Restoring file data for directory "_lds_case_a52c0h2y19"
03/14/2023 07:52:09   Restored file data to "_lds_case_a52c0h2y19" in 12,379ms
03/14/2023 07:55:47   Case restore failure: 0.2.1.2/0.6.2509.218024109/ABC - ABCD Email/All Cases v.10.0.2
 03/14/2023 07:55:47 Case restore failure: 0.2.1.2/0.6.2509.218024109/ABC - ABCD Email/All Cases v.10.0.2
com.teneo.esa.esacase.CaseManagerException: [#80116] An unexpected error occurred: [#156037] Unable to restore from backup because of unexpected error
com.teneo.esa.esacase.CaseManagerImpl.restoreLocalCaseInternal_aroundBody4(CaseManagerImpl.java:2832)
com.teneo.esa.esacase.CaseManagerImpl$AjcClosure5.run(CaseManagerImpl.java:1)
org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:170)
com.teneo.esa.system.audit.aspect.SkipAuditAspect.aroundAdvice(SkipAuditAspect.java:73)
com.teneo.esa.esacase.CaseManagerImpl.restoreLocalCaseInternal_aroundBody6(CaseManagerImpl.java:2597)
com.teneo.esa.esacase.CaseManagerImpl$AjcClosure7.run(CaseManagerImpl.java:1)
org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:170)
com.teneo.esa.system.audit.aspect.AuditAspect.aroundAdvice(AuditAspect.java:62)
com.teneo.esa.esacase.CaseManagerImpl.restoreLocalCaseInternal(CaseManagerImpl.java:2597)
com.teneo.esa.esacase.CaseManagerImpl.restoreLocalCase(CaseManagerImpl.java:2562)
com.teneo.esa.esacase.CaseManagerImpl.restoreBackedUpCase(CaseManagerImpl.java:2332)
com.teneo.esa.esacase.CaseManagerImpl.restoreCase(CaseManagerImpl.java:2317)
com.teneo.esa.esacase.CaseRestoreJobDescriptor$1$1.run(CaseRestoreJobDescriptor.java:174)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:181)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:166)
com.teneo.esa.jobmanager.JobRunner.access$000(JobRunner.java:78)
com.teneo.esa.jobmanager.JobRunner$1.call(JobRunner.java:213)
com.teneo.esa.common.ThreadPool.Task.cwRun(Task.java:304)
com.teneo.esa.common.util.CWRunnableImpl.run(CWRunnableImpl.java:61)
com.teneo.esa.common.util.CWThread.run(CWThread.java:104)
Caused by: com.teneo.esa.cluster.ClusterException: [#156037] Unable to restore from backup because of unexpected error
com.teneo.esa.cluster.ClusterException.restoreError(ClusterException.java:358)
com.teneo.esa.common.database.MySQLAssistant.retryBackupRestoreOnFailedFile(MySQLAssistant.java:746)
com.teneo.esa.common.database.MySQLAssistant.restoreTablesConcurrently(MySQLAssistant.java:709)
com.teneo.esa.common.database.MySQLAssistant.restoreDatabase(MySQLAssistant.java:618)
com.teneo.esa.cluster.DBInstanceManager.importDBInstance(DBInstanceManager.java:614)
com.teneo.esa.cluster.ClusterUpdateService.restoreSQLData(ClusterUpdateService.java:1951)
com.teneo.esa.cluster.ClusterUpdateService.access$1800(ClusterUpdateService.java:143)
com.teneo.esa.cluster.ClusterUpdateService$15.call(ClusterUpdateService.java:1878)
com.teneo.esa.cluster.ClusterUpdateService$15.call(ClusterUpdateService.java:1875)
java.util.concurrent.FutureTask.run(FutureTask.java:266)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:750)
Caused by: com.teneo.esa.common.exception.TeneoRuntimeException: [#80088] Runtime error: D:/mysql/bin/mysql.exe -s -h edp-app1.edp.lab -P 3306 -u esadbuser -p*** --get-server-public-key -D esadb_edp_app3_lds_case_a52c0h2y19 : mysql: [Warning] Using a password on the command line interface can be insecure.
1062 (23000) at line 175: Duplicate entry 'test.user­_ABC@edp.lab' for key 't_participantemailaddress.EMAILADDRESS'

This issue has been reported in versions of eDiscover Clearwell 10.2, 10.2.1, and 10.2.2.

The fix for this issue has been merged into CHF version 10.2.3. Please download it from the Veritas portal and install it.