Error Message

None.

 

The presence of certain HTML tags, such as the span tag, in between the characters is seen as a space in the Review Set. These tags can be added by an email client, such as Microsoft Outlook, when the language is changed or when the text style is edited from normal to bold and/or italics. These tags effectively disrupt the Accelerator highlighting processing, causing the word or phrase to not be seen as a contiguous word or phrase, thus causing a lack of highlighting.

The issue was first discovered in CA version 14.3.1, and may be present in other versions up to any fix version(s) listed below.

 

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

This issue is fixed in the following release(s), available in the Download Center at https://www.veritas.com/support:
- Enterprise Vault 14.4.1
- Enterprise Vault 14.5

 

When reviewing messages in Enterprise Vault (EV) Compliance Accelerator (CA), Chinese/Japanese/Korean (CJK) characters with spaces may not be highlighted as expected in the Preview pane, including highlighting via Hotword Analysis. Such CJK characters may be listed as a Search Term, i.e. entered directly into the Subject or Content field, or entered as Hotwords and/or Hotphrases. Note that Hotword Analysis will not highlight manually entered Search Terms. There are no errors listed in the Review Set or in the EV Event Logs on the Accelerator server.

JIRA: CFT-5335 JIRA: CFT-5517 SW Download: UPD423572