Storage Archive fails to store items on S3 Cloud Streamer devices on EV 14.3.2
Article ID: 100058655
Updated On:
Description
Error Message
Event ID: 29139
Task Category: Storage Archive
Level: Error
Description:
Unable to perform the operation for 'Generic Simple Storage Service (S3) Streamer'
CCloudStreamerObject::Init method failed for partition entry id 1748EC4303103834DBAEF92EE198918F81q10000evserver1
Reason = 0x80070057
Description = The 'ConnectTimeOut' callback parameter value could not be read.
Running a test connection in the Advanced Properties of the partition in the Administration Console produces the following error:
Generic Simple Storage Service (S3) connection test failed.
Reason: The parameter is incorrect.
Check the Enterprise Vault event log on evserver1.ev.local for more information.
Cause
There are some missing parameters in the EVExtendedSettings.xml file used by the Streamer service.
Resolution
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned.
Please contact Technical Support for the hotfix.
Issue/Introduction
Storage Archive fails to store items when archiving to a S3 Cloud Streamer, other than Netapp StorageGrid S3, after upgrading to Enterprise Vault (EV) 14.3.2.
Additional Information
JIRA: CFT-5553
