Error Message

========================================================
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 6/22/2023 8:38:18 AM
Event ID: 29139
Task Category: Storage Crawler
Level: Error
Keywords: Classic
User: N/A
Computer: EVServer.LAB.COM
Description:
Unable to perform the operation for 'Amazon Simple Storage Service (S3) Streamer'

CCloudStreamerObject::Read method failed for partition entry id 1B714BC5D4BAF554A83034CA1AF4960841q10000vaultsite-dev
Reason = 0x8007000e
Description = Not enough memory.

========================================================

Dtrace analysis :-

12157751 10:05:00.339 [24156] (StorageCrawler) <18116> EV~E Event ID: 29139 Unable to perform the operation for 'Amazon Simple Storage Service (S3) Streamer' |CCloudStreamerObject::Read method failed for partition entry id 1B714BC5D4BAF554A83034CA1AF4960841q10000vaultsite-dev|Reason = 0x8007000e|Description = Not enough memory. |

12157752 10:05:00.339 [24156] (StorageCrawler) <18116> EV:H {CCloudStreamerObject::Read} (Exit) Status: [Not enough memory resources are available to complete this operation. (0x8007000e)]

12157753 10:05:00.339 [24156] (StorageCrawler) <18116> EV:H {CStreamerAPIStorageDeviceReader::ReadStreamFromDevice:#428} _com_error exception: [Not enough memory resources are available to complete this operation. (0x8007000e)]

12157754 10:05:00.339 [24156] (StorageCrawler) <18116> EV:H {CStreamerAPIStorageDeviceReader::ReadStreamFromDevice} (Exit) Status: [Not enough memory resources are available to complete this operation. (0x8007000e)]

{CCloudStreamerObject::CheckCallbackParameter:#383} IEVContentStreamerCallback::GetProperty returned ReadChunkSize = '1024'

The ReadChunkSize configuration setting is set to 1GB, yet the StorageCrawler process, in addition to most EV storage processes, is a 32-bit process with 2 GB maximum memory allowed.  This 1 GB setting having any concurrency with other processes of that size can cause OOM errors.

1. Go to the Properties of the Vault Store Partition for the Amazon Simple Storage Service (S3) Streamer.

2. Click on the Advanced tab.

3. Look for the configuration setting of Read Buffer Size in MB. If it is set to 1024, change it to 5 MB. 

4. Save the change and close the Properties page.

5. Restart the EV Storage service.