Failed to create Enterprise Vault Elastic Index snapshot location.

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Article ID: 100058744

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Description

Error Message

Set-EVIndexSnapshotLocation : The specified index snapshot location path
'\\SnapShotServer\SnapshotFolder' cannot be configured on the Enterprise Vault
index server 'evserver1.ev.local' because it is invalid. See the Help for more
information.
At line:1 char:1
+ Set-EVIndexSnapshotLocation -SnapshotLocationPath
"\\SnapShotServer\SnapshotFolder"
+
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidArgument: (Symantec.Enterp...napshotLocat
   ion:EVIndexSnapshotLocation) [Set-EVIndexSnapshotLocation], ArgumentValida
  tionException
    + FullyQualifiedErrorId : IndexSnapshotManagementSnapshotLocationPathInval
   idException,Symantec.EnterpriseVault.PowerShell.AdminAPI.SetEVIndexSnapsho
  tLocation

DTrace of EVIndexAdminService shows failures as below:

(EVIndexAdminService)    <2364>    EV-L    {IndexAdminImpl} Entry - ValidateIndexSnapshotLocationPath(). Validating path '\\SnapShotServer\SnapshotFolder' for Enterprise Vault index server '1DCE5CDE53BDA9441A4EC0233FCED5CAD1410000evserver1'.

(EVIndexAdminService)    <2364>    EV-L    {IndexAdminImpl} Exit ValidateIndexSnapshotLocationPath index snapshot location path is invalid.

Cause

The issue occurs as EVIndexAdminService tries to ping the remote location to test the connectivity. If the ping to the remote server fails, the validation will be aborted.

Resolution

This issue has been addressed via a code change and is fixed in EV 14.4.2, EV 14.5.1, EV 15.0 and later versions.

 

Issue/Introduction

EV Elastic Index Snapshot location via EV PowerShell Command Set-EVIndexSnapshotLocation failed with an error stating that the remote location is invalid.

Additional Information

JIRA: CFT-5618 JIRA: CFT-5718 JIRA: CFT-5719