Compliance Accelerator Reviewer Activity Detail Report is blank for selected Departments and date ranges

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Article ID: 100058808

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Updated On:

Description

Error Message

No error is presented.

 

Cause

This issue is caused when there are no captured items in the selected Department's Review Set for the date range specified when creating the report.

All versions of CA are affected.

 

Resolution

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

Issue/Introduction

Compliance Accelerator (CA) Reviewer Activity Detail Report displays no data for the Department and date range specified when the report is configured. The page is completely blank and does not list the report name or any headers. The expected behavior is for the report name and description, report date and captured items date span to be displayed in the report's Preview tab.

Additional Information

JIRA: CFT-5578