Attempting to access the Veritas Advanced Supervision site fails with a server configuration error

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Article ID: 100058881

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Updated On:

Description

Error Message

Server configuration error

 

Cause

Accessing VAS requires using the server name and TCP/IP port as specified during CA installation or upgrade. The format of the VAS URL is https://servername:port where servername is the name and port is the port specified during the installation. The default TCP/IP Port is 81. Using an incorrect server name and/or port will result in the error.

 

Resolution

To determine the server name and TCP/IP port specified, follow the below steps:

  1. On the CA server, open the Registry editor (regedit.exe) while logged on with an account that has local administrator privileges.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW5432Node\KVS\Compliance Accelerator\Install
  3. Review the Data value for VASServerAlias to determine the server name. For example:
    VASServerAlias     REG_SZ     CAServer1
  4. Review the Data value for VASWebsitePort to determine the TCP/IP port. For example:
    VASWebsitePort     REG_SZ     81
  5. Use the VASServerAlias and VASWebsitePort values to create the URL. For example:
    https://CAServer1:81

 

Issue/Introduction

Attempting to access the Veritas Advanced Supervision / Veritas Advanced Surveillance (VAS) web site for on-premise Enterprise Vault (EV) Complaince Accelerator (CA) using the url of https://localhost:81 fails with an error about the server configuration.
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