StorageOnlineOpns crashes when accessing the archived item through EVS after upgrading Enterprise Vault (EV) to 14.4.1
Article ID: 100059002
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 6654
Task Category: Storage Server
Level: Warning
Description:
Storage Online Process EVInstance03 (3) - Restarting failed process
PID: 4648
Exit Code: 255
The process has failed abnormally and will be restarted automatically.
V-437-6654
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 6287
Task Category: Web Application (WP)
Level: Warning
Description:
Unable to fetch item from "evalias.example.local".
Reason: The remote procedure call failed. (0x800706be)
Reference: GetOnlineAttachmentFileSize2
V-437-6287
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Description:
Faulting application name: StorageOnlineOpns.exe, version: 14.4.1.1281, time stamp: 0x6491ccc2
Faulting module name: ucrtbase.DLL, version: 10.0.14393.2990, time stamp: 0x5caeb859
Exception code: 0xc0000409
Fault offset: 0x000872b2
Faulting process id: 0x1228
Faulting application start time: 0x01d9ba6173b046ee
Faulting application path: C:\Program Files (x86)\Enterprise Vault\StorageOnlineOpns.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
Report Id: 3ca8bda2-2655-11ee-8171-000c29b0123
Faulting package full name:
Faulting package-relative application ID:
Cause
Defect.
Resolution
Issue is fixed in Enterprise Vault version 14.4.2 and 14.5 onwards
Issue/Introduction
Additional Information
