Error Message

"An error occurred while attempting to repair orphaned Computer Entry in Directory.

Failed to save or update details for computer evserver1.ev.local in the Directory Service. 

Null

Exit and re-run the Configuration wizard, selecting 'Abandon Configuration' and 'Delete existing database'. 

Unspecified error" 

Dtrace of EVRunDLL will show the following:

(EVRunDll)    <1496>    EV:L    {CBaseDirectoryServiceWrapper::CreateDirectoryService} Directory Name [evserver2], Try Local Service [False]

{VaultCreateInstanceRequest::CreateInstance} Attempt [5] to create COM object failed. CLSID [{F4D3EB5B-C7C5-11D1-90DB-0000F879BE6A} (EnterpriseVault.DirectoryService.1)] Server Name [192.168.000.000] Elapsed [0.016s] Result [Access is denied.  (0x80070005)]

{CDirectoryConnectionObject::UpdateEntry} HRXEX fn trace : Error [0x80070005], [d:\builds\16_\ev\v-m-s\sources\source\directory\directoryconnection\directoryconnectionobject_1.cpp, lines {244,249,252,254,262}, built Oct  9 11:34:31 2019].

{IAUIBaseImpl::Save:#619} SaveAttributes() returned false, data not saved.
{IAUIBaseImpl::Save:#631} Failed to save. Error: [0x80004005] [Failed to save or update details for computer 'evserver1.ev.local' in the Directory Service.|NULL]
CAUIConfWizSQLServerPage::DoSQLInitialize: RepairThisComputerIfOrphanedComputerEntryInDirectory completed, hrx: Unspecified error
 

Note: An additional symptom would be that an additional record for the same computer will show in the ComputerEntry table in the Enterprise Vault Directory database. If this issue is verified it is safe to remove the duplicate entry. 

This issue occurs because it is attempting to communicate to another EV server in the environment. In this example the Configuration wizard is being run on evserver1 and the dtrace shows it is attempting to communicate with DirectoryService on evserver2. 

Ensure the Directory Service on the remote EV Server in question is running.