Error Message

None.

 

The issue is caused by the Client Preview processing being hard-coded to use Internet Explorer for certain HTML components, such as those used in links (URLs).

The issue was first discovered in CA/DA version 14.2.3, and may be present in other versions up to any fix version(s) listed below.

 

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

This issue is fixed in the following release(s), available in the Download Center at https://www.veritas.com/support:
- Enterprise Vault 14.4.2
- Enterprise Vault 14.5.1 
- Enterprise Vault 15.0 

 

In Enterprise Vault (EV) Compliance Accelerator (CA) and Discovery Accelerator (DA) version 14.2.x, link-enabled images, which are images that have a hyperlink pointing to a uniform resource locator (URL), do not open their links as expected when the environment is configured to use a default browser that is not Internet Explorer (see Related Articles below). Similar issues have been previously reported and addressed in version 14.2.3, per the Related Articles listed below; however, the issue may remain for some link-enabled images. Clicking regular links (non-image links) do open as expected in the default browser. Right-clicking regular links (non-image links), then clicking on Copy Shortcut copies the link properly and the copied link is able to be pasted and accessed in the default browser. Clicking on an image which contains a link (image link) does not open the link in any browser. Right-clicking the image with a link and selecting Open Link also does not open the link in any browser. However, right-clicking the image with a link and then selecting Open In New Window does open the link in Internet Explorer, instead of the default browser.

JIRA: CFT-5441 SW Download: UPD368164