Case Restore fails with an error - Duplicate entry 'LEGAL & COMPLIANCE' for key 't_group.TITLE'

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Article ID: 100059404

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Updated On:

Description

Error Message

Error in Server.log file:

ERROR 1062 (23000) at line 48: Duplicate entry 'LEGAL & COMPLIANCE' for key 't_group.TITLE

Cause

The problem is data-specific and related to the characters within it.

Resolution

Veritas has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s). Veritas is committed to product quality and satisfied customers. The issue is currently scheduled to be addressed in the next CHF v10.2.4 of the product which is tentatively planned for the end of September-2023. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Issue/Introduction

Case restores fail with an error pointing to a duplicate entry in a database table.

Additional Information

JIRA: CFT-5544