Enterprise Vault Index Service fails to start with event id: 41335 'An error occurred while trying to start indexing engine'

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Article ID: 100059698

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Updated On:

Description

Error Message

Event ID:      41335
Task Category: Index Admin Service 
Level:         Error
Keywords:      Classic
User:          N/A
Computer:  evserver
Description:

An error occured while trying to start indexing engine.

Further error details include: '<exception time="75" date="1692026319" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="0" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/velocity/objects">An invalid run or command node was provided.  </exception>'. 

V-437-41335

Cause

Corruption within the \Program (x86)\Enterprise Vault\EVIndexing folder structure including the Repository.xml file. 

Resolution

Reset the Indexing Engine. Review HOWTO59060 for more information about this task. 

Issue/Introduction

When attempting to start the Enterprise Vault Indexing service, it fails to start and generates an error 41335.
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