Enterprise Vault Archiving Tasks Fail to Archive From Domino Server (Events 41047 and 41165)
Article ID: 100059859
Updated On:
Description
Error Message
From Enterprise Vault Event Logs:
Source: Enterprise Vault
Date: 8/17/2023 3:13:24 PM
Event ID: 41165
Task Category: Lotus Domino Mailbox Archiving Task
Level: Error
Keywords: Classic
User: N/A
Computer: ev01.ev.local
Description:
The task is unable to continue processing. The task will now stop.
Task: Domino Mailbox Archiving Task
Error: Missing Lotus registry keys
Trace: at DomSession.GetLotusClientDirectories(StringBuilder sProgramDir, StringBuilder sDataDir, Boolean& bIsMultiUserInstall)
at DomSession.Initialise()
at LotusDominoMailboxArchivingTask.DominoMailboxArchivingTaskProcessor.TaskMain(String[] args)
Event Xml:
<event 08="" 2004="" event"="" events="" http:="" link="" schemas.microsoft.com="" win="" xmlns="<a aria-label=">" href="http://schemas.microsoft.com/win/2004/08/events/event%22>" rel="noreferrer noopener" target="_blank" title="http://schemas.microsoft.com/win/2004/08/events/event%22%3e">http://schemas.microsoft.com/win/2004/08/events/event">
41165
2
115
0x80000000000000
The task is unable to continue processing. The task will now stop.
From Windows Application Event Logs:
Log Name: Application
Source: Enterprise Vault
Date: 8/17/2023 3:07:35 PM
Event ID: 41047
Task Category: Lotus Domino Journaling Task
Level: Error
Keywords: Classic
User: N/A
Computer: ev01.ev.local
Description:
Task: 'Domino Journaling Task'
Unable to initialize Lotus session.
Ensure you have the Lotus Client installed with valid registry entries.
Event Xml:
<event 08="" 2004="" event"="" events="" http:="" link="" schemas.microsoft.com="" win="" xmlns="<a aria-label=">" href="http://schemas.microsoft.com/win/2004/08/events/event%22>" rel="noreferrer noopener" target="_blank" title="http://schemas.microsoft.com/win/2004/08/events/event%22%3e">http://schemas.microsoft.com/win/2004/08/events/event">
41047
2
110
0x80000000000000
109062
Application
ev01.ev.local
Task: 'Domino Journaling Task'
Unable to initialize Lotus session.
Ensure you have the Lotus Client installed with valid registry entries.
Cause
Enterprise Vault looks to the registry for the Notes data and binary paths under the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node registry key and the configuration details are not present. The 64bit version of the Notes client does not create the necessary registry key/values in this location of the registry.
As of HCL Notes 12.0.2, there is a 64 bit version of the Notes Client available. Currently, Enterprise Vault does not support a 64 bit version of HCL Notes on the EV server.
Resolution
Uninstall the 64bit version of the Notes client, then install the 32bit version of the Notes client.
Restart Enterprise Vault services, and then retry the EV Archiving task.
Issue/Introduction
The Enterprise Vault (EV) archiving task fails to archive messages from a Domino mail server, throwing events 41047 and 41165.
