Failed to authenticate zoom redirect URL while configuring zoom chat in Merge1

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Article ID: 100060085

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Updated On:

Description

Error Message

Below error pops up in the browser when you provide the application ID and application secret/key in the Merge1 portal under the source tab and click next:

{"status":false,"errorCode":4700, "errorMessage":"Invalid redirect url","result":null}

Cause

The URL used in either location below is case sensitive and needs to be in lower case characters:

  • Zoom marketplace, the "Redirect UTL for OAuth" and "Add Allow List" section wherein we provide the URLs
  • 'UserSettings.config' file on Merge1 server under "Installation path:/GlobanetConsultingService/Merge1 7.0

Resolution

Changed all the capital letters in the URL to small case and updated the URL in two areas.
1) Zoom market place->Manage->Redirect UTL for OAuth and Add Allow List section.

2) On Merge1 server went to "Installation path:/GlobanetConsultingService/Merge1 7.0 accessed 'UserSettings.config' file and replaced the URL in the lines below:

 

Issue/Introduction

Failed to authenticate zoom chat app while configuring Zoom chat in Merge1