eDiscovery Platform Displays a Blank Page After User Logs into the UI. Address displays <servername>/esa/goToNewUI.do

Description

Error Message

An example of what the end user sees after logging in:

Note the address shown: http://some-server-name/esa/goToNewUI.do

From Catalina log:
22-Aug-2023 21:22:49.901 SEVERE [https-jsse-nio2-443-exec-11-Adam.Coleman] org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [jsp] threw exception java.lang.NullPointerException at com.teneo.esa.ui.admin.UserAdminContext.getCaseIdsToAdminister(UserAdminContext.java:533) at com.teneo.esa.ui.admin.UserAdminContext.hasAdminCaseMenu(UserAdminContext.java:703) at org.apache.jsp.jsp.headerBodyLayout_jsp._jspService(headerBodyLayout_jsp.java:454) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:465) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:383) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:331) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:462) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:388) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:316) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398) at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1202) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:412) at javax.servlet.http.HttpServlet.service(HttpServlet.java:655) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.XSSFilter.doFilter(XSSFilter.java:242) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.CSRFDetectionFilter.doFilter(CSRFDetectionFilter.java:188) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.auth.SecurityFilter.doFilter(SecurityFilter.java:406) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:126) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.session.SessionTrackingFilter.doFilter(SessionTrackingFilter.java:139) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.ErrorHandlingFilter.doFilter(ErrorHandlingFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.CacheDisablingFilter.doFilter(CacheDisablingFilter.java:74) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.SessionLoggingFilter.doFilter(SessionLoggingFilter.java:55) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.RequestAndResponseLoggingFilter.doFilter(RequestAndResponseLoggingFilter.java:661) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.ContextSetupFilter.doFilter(ContextSetupFilter.java:84) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:662) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:698) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:367) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:639) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:882) at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1708) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1184) at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:636) at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:614) at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:1010) at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:938) at sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:126) at sun.nio.ch.Invoker$2.run(Invoker.java:218) at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:750)

Stacktrace:] with root cause java.lang.NullPointerException at com.teneo.esa.ui.admin.UserAdminContext.getCaseIdsToAdminister(UserAdminContext.java:533) at com.teneo.esa.ui.admin.UserAdminContext.hasAdminCaseMenu(UserAdminContext.java:703) at org.apache.jsp.jsp.headerBodyLayout_jsp._jspService(headerBodyLayout_jsp.java:454) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:465) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:383) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:331) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:462) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:388) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:316) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398) at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1202) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:412) at javax.servlet.http.HttpServlet.service(HttpServlet.java:655) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.XSSFilter.doFilter(XSSFilter.java:242) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.CSRFDetectionFilter.doFilter(CSRFDetectionFilter.java:188) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.auth.SecurityFilter.doFilter(SecurityFilter.java:406) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:126) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.session.SessionTrackingFilter.doFilter(SessionTrackingFilter.java:139) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.ErrorHandlingFilter.doFilter(ErrorHandlingFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.CacheDisablingFilter.doFilter(CacheDisablingFilter.java:74) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.SessionLoggingFilter.doFilter(SessionLoggingFilter.java:55) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.RequestAndResponseLoggingFilter.doFilter(RequestAndResponseLoggingFilter.java:661) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.teneo.esa.ui.servlet.ContextSetupFilter.doFilter(ContextSetupFilter.java:84) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:662) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:698) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:367) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:639) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:882) at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1708) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1184) at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:636) at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:614) at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:1010) at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:938) at sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:126) at sun.nio.ch.Invoker$2.run(Invoker.java:218) at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:750)

From server log:
2023-08-22 21:21:03,746 ERROR [ui.servlet.CSRFDetectionFilter] (https-jsse-nio2-443-exec-11-Adam.Coleman:[]) CaseName:[] UserName:[Adam.Coleman-137195969] [#400100] probable forgery blocked from client 192.168.10.206: marker is missing, referer: missing for URL /navAction.do 2023-08-22 21:21:03,894 ERROR [jsp.error] (https-jsse-nio2-443-exec-5-Adam.Coleman:[]) CaseName:[] UserName:[Adam.Coleman-137195969] [#60011] Search Failed java.lang.NullPointerException: null at com.teneo.esa.ui.admin.UserAdminContext.getCaseIdsToAdminister(UserAdminContext.java:533) ~[testclasses/:?] at com.teneo.esa.ui.admin.UserAdminContext.hasAdminCaseMenu(UserAdminContext.java:703) ~[testclasses/:?] at org.apache.jsp.jsp.admin2.adminLayout_jsp._jspService(adminLayout_jsp.java:529) [esa/:?] at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) [jasper.jar:8.5.81] at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) [servlet-api.jar:?] at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:465) [jasper.jar:8.5.81] at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:383) [jasper.jar:8.5.81] at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:331) [jasper.jar:8.5.81] at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) [servlet-api.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:462) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:388) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:316) [catalina.jar:8.5.81] at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) [struts-1.2.10-cw.jar:?] at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) [struts-1.2.10-cw.jar:?] at org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:239) [struts-1.2.10-cw.jar:?] at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:302) [struts-1.2.10-cw.jar:?] at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241) [struts-1.2.10-cw.jar:?] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1202) [struts-1.2.10-cw.jar:?] at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:412) [struts-1.2.10-cw.jar:?] at javax.servlet.http.HttpServlet.service(HttpServlet.java:655) [servlet-api.jar:?] at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) [servlet-api.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.XSSFilter.doFilter(XSSFilter.java:242) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.CSRFDetectionFilter.doFilter(CSRFDetectionFilter.java:317) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.auth.SecurityFilter.doFilter(SecurityFilter.java:406) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:126) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.session.SessionTrackingFilter.doFilter(SessionTrackingFilter.java:139) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.ErrorHandlingFilter.doFilter(ErrorHandlingFilter.java:75) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.CacheDisablingFilter.doFilter(CacheDisablingFilter.java:74) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.SessionLoggingFilter.doFilter(SessionLoggingFilter.java:55) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.RequestAndResponseLoggingFilter.doFilter(RequestAndResponseLoggingFilter.java:661) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at com.teneo.esa.ui.servlet.ContextSetupFilter.doFilter(ContextSetupFilter.java:84) [testclasses/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.81] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.81] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) [catalina.jar:8.5.81] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [catalina.jar:8.5.81] at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:662) [catalina.jar:8.5.81] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) [catalina.jar:8.5.81] at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:698) [catalina.jar:8.5.81] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:8.5.81] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [catalina.jar:8.5.81] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:367) [catalina.jar:8.5.81] at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:639) [tomcat-coyote.jar:8.5.81] at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:8.5.81] at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:882) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1708) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1184) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:636) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:614) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:1010) [tomcat-coyote.jar:8.5.81] at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:938) [tomcat-coyote.jar:8.5.81] at sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:126) [?:1.8.0_342] at sun.nio.ch.Invoker$2.run(Invoker.java:218) [?:1.8.0_342] at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112) [?:1.8.0_342]
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) [tomcat-util.jar:8.5.81] at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:8.5.81] at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.81] at java.lang.Thread.run(Thread.java:750) [?:1.8.0_342]

From the access log:
192.168.10.206 - - [22/Aug/2023:21:22:49 -0400] "GET /esa/goToUserHome.do?_dc=1692753769634&requestFromNewAngularUI=true HTTP/1.1" 500 382

Cause

This issue can occur after some major task such as an upgrade to the software, cases restored, cases migrated from another server, or intense database work. This could cause eDP user accounts to lose assigned roles and therefore have no access to the eDP user interface.

Resolution

Log into eDP as superuser account
Goto System->Users
If some or all of the users are missing the expected eDP rolls like what is seen in the below image, add the roles back to each user and have the user try logging back in again.

Note: If the three steps mentioned above do not resolve the issue, review the below linked KM Articles for other possible solutions to issues similar to this one. If not able to login into superuser account and/or issue still persists, please call in to Veritas Support for additional assistance.

Issue/Introduction

Users having this problem are not able to login into eDiscovery Platform (eDP) beyond the blank screen into the user interface and therefore are not able to use the product. Please see linked articles below for similar previous cases if the symptoms shown below in the Error Message section do not match. The symptoms, behaviors, and solutions could be different for different versions of the product.

Note: All images displayed in this technote are from a Veritas lab. All names and server names are made up.

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