Enterprise Vault Services are missing from Services.MSC after performing the Enterprise Vault Configuration
Article ID: 100060194
Updated On:
Description
Error Message
No errors are observed.
Cause
This issue can occur when the Enterprise Vault Alias (CNAME) in DNS that is associated with this Enterprise Vault server is pointing to another Enterprise Vault server on the site.
Note: There may be multiple reasons that an Enterprise Vault Alias is pointed to another Enterprise Vault server. Among those reasons would be the use of Building Blocks (Update Service Locations)
Resolution
Ensure that the Enterprise Vault Alias (CName) is correct and pointing to the appropriate Netbios name in Active Directory DNS Manager.
Uninstall / Reinstall Enterprise Vault and rerun the Enterprise Vault Configuration.
Issue/Introduction
After performing the Enterprise Vault Configuration wizard to add an Enterprise Vault server into an Enterprise Vault site, a check of Services.MSC shows that the Indexing, Shopping, Storage, and Task Controller Services are missing.
Note: The Enterprise Vault Admin Service and Enterprise Vault Directory Service are present in Services.
Was this article helpful?
Yes
No
Powered by
