Enterprise Vault Search (EVS) fails with "Your search request failed' when using date as a search criteria.
Article ID: 100060219
Updated On:
Description
Error Message
Your search request failed.
Wait and try again. If the problem persists contact your Enterprise Vault Administrator
Snippets from the dtrace on the 'EVIndexQueryServer' process
246 20:03:15.971 [11504] (EVIndexQueryServer) <10156> EV-H {VelocitySearch} Log message indicates error. ID=SEARCH_ENGINE_RELOP_INVALID_DATE, Message=Invalid date [2022-01-22T05.00.00Z] in relational operator [
Cause
The error code seen in Dtrace: SEARCH_ENGINE_RELOP_INVALID_DATE is coming from Velocity.
The query XML processed by the indexer-service is not valid because the relational fast-index based operator for a date field has a date value that contains a dot and hence cannot be parsed.
Resolution
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
Issue/Introduction
Date and time formats | Long time: HH.mm.ss
Language - Bahasa Indonesia
Additional Information
