Error Message

In a Dtrace of the AcceleratorService process on the DA server:

CItem::Get com_error raised Error [0x80070002] (err=80070002)

Error accessing SimpleStore. Attempt:1

{ProductionItem} Exception: An internal failure occurred. Internal Error: 'The system cannot find the file specified.  (0x80070002)'. Info:{C2}  Diag:HRESULT: 80040306 Type:System.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.Interop.IItem4.Get(Int32 DetailLevel)|   at KVS.Common.VaultItem.Item.WriteItemToDisk(String vaultID, String savesetID, String format, String destFileName, Int32 msgType, String Extension, Boolean IsDecryptItem)|   at KVS.Accelerator.Production.ProductionItem.Export(Int32 ProductionItemID, String& strFileName, Int32& MsgTyp) Inner:None

This issue is caused by a check for the presence of content in an export's PST and to delete the PST if empty.  This test failed to take into account the possible need to retry exporting items that initially failed to be extracted from storage.

Affected DA versions:

• 14.2.x
• 14.3.x
• 14.4.0
• 14.4.1
• 14.5.0

This issue has been resolved in the following DA versions available from the Veritas Support Download Center:

• 14.4.2
• 14.5.1
• 15.0

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Sales representative or the Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.