Scrolling through SubFolders inside the Folder filter, skips to the next top level folder when the case has too many top level Folders and SubFolders.

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Article ID: 100060259

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Updated On:

Description

Error Message

N/A

Cause

The root cause is under investigation.
The exact number of top-level + subfolder numbers to cause the issue has yet to be determined.

Resolution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

Workaround

Select the Folder Options icon on the top bar, next to the All Documents.

Issue/Introduction

In Analysis & Review (A&R) screen, after performing search, the left side of the result pane will display a series of filters. The folder filter will have problems when there are too many top level + subfolders associated within that case.
Scrolling through the subfolders will not function properly (skips to the end of that top level's subfolders) when the top level folder count exceeds a certain count.

Additional Information

JIRA: CFT-5691

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