eDiscovery Platform UI locks up when session expires from Analysis & Review page

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Article ID: 100060357

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Updated On:

Description

Error Message

When session is about to expire the following message displays:

If session expires and then press the OK or Logout button the following message displays:

The Dismiss button should revert back to login screen but instead the product is stuck here.

Cause

Session timed out.  Product should go back to login page and is not.

Resolution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Issue/Introduction

When session expires from Analysis & Review page, clicking the OK or Logout buttons displays another message saying Authorization Failed to Clearwell application and there is no way from eDiscovery Platform (eDP) to renew session.

Additional Information

JIRA: CFT-5730