Unexpected error message in the Domino Server Logs after upgrading to Enterprise Vault 14.5

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Article ID: 100060416

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Updated On:

Description

Error Message

From Log.nsf (example log entry below is from an internal Veritas lab):

Enterprise Vault Storage/Symantec from host [192.168.0.0:25794] failed to authenticate: The server's Domino Directory does not contain any cross certificates capable of authenticating you.

Cause

This periodically occurring error is caused by the product itself and can be safely ignored. There are no adverse side effects.

Resolution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Issue/Introduction

After upgrading to Enterprise Vault (EV) 14.5, an unexpected error can appear periodically in the log.nsf of the target Domino server.

Additional Information

JIRA: CFT-5757