Users are unable to retrieve archived items from EV Search page, and are prompted to enter credentials.
Article ID: 100060436
Updated On:
Description
Error Message
A dtrace of w3wp on the EV server will show the following:
(w3wp) <21704> EV~W Event ID: 6287 Unable to fetch item from "evserver". |Reason: Unspecified error (0x80004005) |Saveset Id: #1050959$1A0E784CE86CE484C8AB242E1D1BD20721110000neceva |Archive Name: Thomas, Chris |Reference: GetOnlineAttachmentFileSize2 |
v-437-6287
Cause
This issue will occur if a supported version of Microsoft Outlook is not installed on the EV server where the items are archived.
Resolution
To resolve this issue, ensure that a supported version of Microsoft Outlook is installed on the EV server where the items are stored.
Refer to the Enterprise Vault compatibility list to determine which versions of Outlook are supported for your version of Enterprise Vault.
Issue/Introduction
When users try to retrieve archived items from the EV search page, a credential prompt appears and even after entering the correct credentials, the prompt keeps coming back.
The preview of archived emails on the EV search page shows the error below:
The preview of archived emails on the EV search page shows the error below:
No preview of this item is available.
(Error Code: 0x80004005)
If the problem persists, contact your Enterprise Vault administrator.
Was this article helpful?
Yes
No
Powered by
