Journal Archiving halts due to Event ID 3237: An error occurred opening the Journal mailbox 0x8004010f
Article ID: 100060628
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 3237
Task Category: Journal Task
Level: Error
Computer: EVSERVER1.EV.Local
Description:
An error occurred opening the Journal mailbox /o=First Organization/ou=Exchange Administrative Group (ABCDSPDLT) /cn=Recipients/cn=83d0a43be73847b3bbaf4e7a96530b24-d1-1
Following is observed in the dtrace taken against the JournalTask process:
(JournalTask) <13336> EV:L {HrMAPIOpenMsgStoreKvs:#59} Opened msg store [0x8004010f]
(JournalTask) <13336> EV:L {HrMAPIOpenMsgStoreKvsWithADCheck:#178} Returning [0x8004010f]
(JournalTask) <13336> EV~I :CArchivingAgent::ProcessUser() |Attempt to open the users message store resulted in failure with error message = MAPI_E_NOT_FOUND |Message will drop through to be handled by the next case |
Cause
MAPI Mailbox feature for the journal mailbox in the error is disabled on Exchange.
Resolution
Enable the MAPI feature for the affected journal mailbox using the following steps:
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In the EAC (Exchange Admin Center), go to Recipients > Mailboxes.
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In the list of mailboxes, find the mailbox that you want to modify. You can:
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Scroll through the list of mailboxes.
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Click Search
and enter part of the user's name, email address, or alias. -
Click More options
> Advanced search to find the mailbox.Once you've found the mailbox that you want to modify, select it, and then click Edit
.
-
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On the mailbox properties page that opens, click Mailbox features.
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In the Email Connectivity section:
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If you see MAPI: Disabled, click Enable to enable it.
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Issue/Introduction
