Cannot save a high Bates number in eDiscovery Platform

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Article ID: 100060787

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Updated On:

Description

Error Message

There are no error messages.

Cause

Unknown, currently being investigated.

Resolution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Issue/Introduction

When using a high starting Bates number, the setting appears to not save and will default back to a lower number. Here is an example screenshot from a Veritas test lab configuring the Bates number to start at 2222:

Clicking Save, then when going back into the Numbering tab shows a lower starting number, such as 1.

Additional Information

JIRA: CFT-5819

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