Error Message

The below event viewer errors are seen in the Veritas Enterprise Vault event viewer log after performing the EVSVR StorageQueue repair.

Event ID: 6796 ( Symantec.Diag.Framework.Grid.Url ) A COM exception has been raised. 

The parameter is incorrect.  (0x80070057)  Internal reference  {CVaultStoreDB::GetQueuedSavesetAgentSettings}

[d:\builds\16_\ev\v-m-s\sources\source\storage\storagedatabase\vaultstoredb.cpp, lines {16709,16712,16715}, built Nov  1 13:11:54 2018]  An exception is raised when a process encounters an unexpected fault.

V-437-6796

Event ID: 29010 ( Symantec.Diag.Framework.Grid.Url ) A problem was encountered while processing a saveset in the Storage queue.   

Details: The path specified for the storage queue does not exist.(0xc0047157) Storage Queue Location: D:\EV_Cache\EVStorageQueue Storage Queue Batch File:

D:\EV_Cache\EVStorageQueue\EVStorageQueue_1E3148F51A75B244E86B7E0E52B32CC1D1210000ev-site_20160929175228_01008.EVSQ Transaction Id: B157A205084DD5A710D9AC9C6CC43911 Vault Store Entry Id: 1E3148F51A75B244E86B7E0E52B32CC1F1210000ev-site

V-437-29010 

Event ID: 29059 ( Symantec.Diag.Framework.Grid.Url ) Could not process an item from the Storage Queue because the queue file does not exist.   

If you have recently moved your Storage Queue check that you have copied all the files from the old location.   

If you find the missing file, copy it into the new Storage Queue folder and then use EVSVR to recover the missing item.   

EVSVR operation to run:  "Repair Queued Items" Details:  Transaction Id: B157A205084DD5A710D9AC9C6CC43911  Queue file: EVStorageQueue_1E3148F51A75B244E86B7E0E52B32CC1F1210000ev-site_20160929175228_01008  

V-437-29059

This issue can occur when SQL entries exist for items in the StorageQueueSavesetReingestLog table within the vault store database.

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.