StorageArchive.exe may crash if MPIP decryption is enabled with PFX option

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Article ID: 100061031

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Description

Error Message

Log Name:      Application
Source:        Application Error
Event ID:      1000
Level:         Error
Description:
Faulting application name: StorageArchive.exe, version: 14.4.0.1207, time stamp: 0x63f4e733
Faulting module name: ucrtbase.dll, version: 10.0.14393.3659, time stamp: 0x5e914092
Exception code: 0xc0000409
Fault offset: 0x00087912
Faulting process id: 0x2348
Faulting application start time: 0x01da0cd05194d4b8
Faulting application path: C:\Program Files (x86)\Enterprise Vault\StorageArchive.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 31ca59fe-62e2-4a30-a06b-798d1bbc142e
Faulting package full name: 
Faulting package-relative application ID: 

 

Cause

This happens when the certificate has a base64 representation longer than 4096 characters.

 

Resolution

This issue is fixed in Enterprise Vault 14.5.2.

 

Workaround

If you are not able to upgrade to 14.5.2, you can install the certificate on the storage servers and change the MPIP authentication configuration to use one of the other options:

Common certificate installed on all Enterprise Vault storage servers

or

Specific certificate installed each Enterprise Vault storage servers

 

Issue/Introduction

If MPIP decryption is enabled in site settings, and is configured to authenticate with Azure AD using a common PFX certificate file, StorageArchive.exe may crash repeatedly, causing archiving to stop working.

Figure 1: Site settings for MPIP decryption

Additional Information

JIRA: CFT-5864
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