Merge1 agent fails to start - The SSL connection could not be established

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Article ID: 100061036

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Description

Error Message

Category: Merge1.Agent.Manager.Communication.SignalRConnectionWatcher
EventId: 0

Failed to start SignalR connection

Exception: 
System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
 ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure: RemoteCertificateNameMismatch
   at System.Net.Security.SslStream.SendAuthResetSignal(ProtocolToken message, ExceptionDispatchInfo exception)

 

Cause

This can occur if the certificate subject installed on the Merge1 server does not match the FQDN of the Merge1 server.

 

Resolution

Ensure that the 'Issued to:' / Subject Alternate Name matches the FQDN of the Merge1 server. 

Note: In certain instances, it has been observed that the 'Issued to:' / Subject Alternative Name needs to be upper case. 

 

Issue/Introduction

When starting the Merge1 agent, the agent fails to start properly.