Enterprise Vault Journal Task Fails to Start with 'An Enterprise Vault license is required for the following feature but the installed license is not currently active' Error Message

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Article ID: 100061388

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Updated On:

Description

Error Message

An Enterprise Vault license is required for the following feature but the installed license is not currently active.

 

Cause

The license file for Enterprise Vault is outdated or invalid.

 

Resolution

If the Enterprise Vault Journal Task fails to start with a license error message, update the license file to the latest version, verify the entitlement in the Customer Portal, ensure the entitlement is tied to the correct account, and download and install the updated license file.
  1. Check the version of the license file and ensure that it matches the version of Enterprise Vault that is installed.
  2. Update the license file to the latest version.
  3. Verify that the entitlement in the Customer Portal matches the entitlement that is available.
  4. Ensure that the entitlement is tied to the correct account.
  5. Download and install the updated license file.

 

Issue/Introduction

Enterprise Vault Journal Task fails to start with 'An Enterprise Vault license is required for the following feature but the installed license is not currently active' error message.
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