Unable to create Enterprise Users due to character length limitation warning "The maximum length for this field is 35"

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Article ID: 100061798

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Updated On:

Description

Error Message

Warning Message: The maximum length for this field is 35

Cause

This is by current design for many fields, including UserPrincipalName (UPN). The max character length is 35.

Resolution

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

Please see: https://www.veritas.com/support/en_US/downloads/update.UPD862092

Issue/Introduction

When you try to add an Enterprise User to the eDiscovery Platform, the SAVE button is grayed out and we get a warning.

Additional Information

JIRA: CFT-5766