Error Message

No errors are seen in Event Viewer.

Dtrace of the EvSMTPTask process shows the following:

(EvSMTPTask)        EV-H    {SmtpArchivingErrorHandler.HandleParsingException} Exception: Target addresses do not match with any recipient for this file \\Server\HoldingFolder\15\00\37\1702600636.4476.154619.eml Info: Diag: Type:Symantec.EnterpriseVault.SmtpCommon.SmtpNoMatchingTargetException ST:   at Symantec.EnterpriseVault.SmtpArchivingTask.EmlFileParser.AddSmtpTargetsForArchiving(String filePath, EmlFileInfo emlFileInfo, SelectiveJournalingType selectiveJournalingType)|   at Symantec.EnterpriseVault.SmtpArchivingTask.EmlFileParser.LoadEmlFileInfo(String filePath, EmlFileInfo& emlFileInfo, String& messageId, String& providerId)|   at Symantec.EnterpriseVault.SmtpArchivingTask.EmlFileParser.Parse(String filePath, String& messageId, String& providerId)|   at Symantec.EnterpriseVault.SmtpArchivingTask.SmtpArchiver.ParseEmlFile(IEmlFileParser parser) Inner:None

This issue is caused when the environment is configured to use target address rewriting for SMTP archiving, and the aliases file located in the <Enterprise Vault installation folder>\SMTP\DATA\etc\switch has not been copied over to the new server.

More information for target address rewriting can be found in the Enterprise Vault Setting up SMTP Archiving guide.

Copy the aliases file from the old server located in the <Enterprise Vault installation folder>\SMTP\DATA\etc\switch to the new server.  If the old server is no longer available or accessible, then manually update the aliases file following the directions in the Enterprise Vault Setting up SMTP Archiving guide, under the Adding target address aliases section.

If the environment has more than 1 SMTP server, then all SMTP servers need to be updated and restarted before the changes take effect.