Unable to retrieve files using FSAUtility due to error code 6882.
Article ID: 100061840
Updated On:
Description
Error Message
The following error appears in the Enterprise Vault (EV) Event Viewer log on the EV server.
Log Name: Enterprise Vault
Source: Enterprise Vault
Date: 12/6/2023 11:49:50 AM
Event ID: 6882
Task Category: Storage Online
Level: Error
Computer:
Description:
Unable to complete retrieval request
Reason: The data is invalid. (0x8007000d)
Vault: EV, USER
Vault Id: 123A78045AD463040886F88BBBDABC8271110000EV01
Item Id: 202111101877924~202211023209160000~Z~C155CE0FFBC72D65CF44B9A8BADBF3C1
Reference: Vault/RI
Extended Item Info: 123A78045AD463040886F88BBBDABC8271110000EV01+202111101877924~202211023209160000~Z~C155CE0FFBC72D65CF44B9A8BADBF3C1+0++142278+2+43414.80902777778100000+83+65694+d2f45a79-4b06-4a43-9f69-d5b5308fc2dfevland+3835210+88+7771477+1+0+1+682?1+41+398120791+0+C155CE0FFBC72D65CF44B9A8BADBF3C1+0+1+43414.80902777778100000+0+0+++1+0+0+1+1
Supplementary Info:
2023-12-06T11:49:50+01:00 ID: 6835
Failed to extract CAB file. Reason: The data is invalid. (0x8007000d). CAB File: G:\Data\EV\2018\11-10\C\Collection142278.CAB
V-437-6882
Cause
The CAB/ARCHCAB files are corrupt and cannot be opened after being downloaded from Microsoft Azure Blob Storage
Note: The .ARCHCAB extension is used when files are restored from a migrated location.
Resolution
To confirm this, find the Collectionxxxx.CAB/ARCHCAB file in the Event Logs\Dtrace and browse to the location in EV storage, then attempt to open the CAB/ARCHCAB file. If the file is corrupt, it will fail to open using Explorer.
- Validate that Antivirus exclusions are in place for the vault store partition data.
- Check for the file within known good backups of the partition.
If no version of the file can be found that is not corrupted, then please contact Support to assist with removing the affected items from EV.
Issue/Introduction
Unable to retrieve files using FSAUtility due to error code 6882.
