Stopping the indexing verify/ sync task fails with the error "Unknown error 0x80131501, Reason: You do not have the required access rights., hrx = [0x80131501]"
Article ID: 100062986
Updated On:
Description
Error Message
DTRACE for MMC, IndexadminService would let us see the following error
(mmc) EV:M {CAUISubTask::StopSubTask:#427} Stop of Subtask failed with return code [0x80131501], Error: You do not have the required access rights.
(mmc) EV:M CIndexStatusDlg::ManageTaskEx: COM error: Unknown error 0x80131501, Reason: You do not have the required access rights., hrx = [0x80131501]
(mmc) EV:M CIndexStatusDlg::ManageTaskEx: COM error: Unknown error 0x80131501, Reason: You do not have the required access rights., hrx = [0x80131501]
Cause
Enterprise Vault Server should be configured with the alias & not the host name. This would prevent any Kerberos/authentication related issues.
Resolution
1.The recommended solution to fix the issue is to create a New Alias (CNAME) record in DNS, pointing to the host name of the EV server.
2. Post which Update the "ComputerName" column in the "ComputerEntry" table, to the new FQDN of the alias.
Note: We recommend taking the complete backup of EV databases before updating any entry manually.
Issue/Introduction
