Enterprise Vault Configuration Wizard fails to connect to SQL server when Enterprise Vault server is migrated to a new server
Article ID: 100063014
Updated On:
Description
Error Message
The password for '' could not be validated.
Check that you have entered the correct password and that the account is not disabled and has not expired.
Reason: The parameter is incorrect
Cause
This error is seen when the Enterprise Vault server alias entry in DNS is not updated to resolve to the current EV server host name. The updating of DNS is often missed when migrating EV to a new server.
Resolution
Update the Alias (CNAME) record in DNS so that the EV server alias resolves to the new server host name.
Issue/Introduction
The Enterprise Vault Configuration Wizard fails to connect to the SQL server when the Enterprise Vault (EV) server is migrated to a new server.
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